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Future you embraces bigger
and better things.

German Billing Customer Service Representative

  • Full Time
  • Ballymount, Ireland, Ireland
  • Travel: No

Success Profile

Check out the traits we’re looking for and see if you have the right skill level. (1 Beginner – 10 Expert)

  • Analytical 9
  • Communicator 8
  • Detail-oriented 9
  • Efficient 9
  • Organized 9
  • Problem-solver 9
  • Positive 10
  • Quick-thinking 9

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  • You choose your own path as a sales professional – all doors are open to you.
  • You’re always up to date, thanks to our comprehensive training.
  • Confidence and determination are key to a successful career, especially in securing new customers.
  • Your analytical skills help you make strategic decisions.
  • Customer satisfaction is your primary goal.

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FUTURE YOU is ready to discover the world

Join UPS and be part of an international network that’s active in over 220 countries and territories. Write your own name in a success story that has gone global.

  • $74 Billion in revenues in 2019
  • 21.9 Million Deliveries every day to 11.5 million customers
  • 528,000 Global Employees
  • 2,800 Operating facilities worldwide

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FUTURE YOU takes on the biggest global challenges

Sell a brand and a service that delivers in every respect. We get almost anything to anywhere it needs to go, so we have a rock-solid base for our ambitious growth plans. Future You builds on our industry. Join our talented team of problem solvers. Our aim is to close customer queries on first contact. Future You acts as a customer liaison, providing billing and services information, and resolving any emerging problems accurately and efficiently. We strive to provide a best in class service to our customers all over Europe!

Play Video: Global freight forwarding

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FUTURE YOU makes a lasting impact

Billing Customer Service Representatives play an integral role in the efficiency of our F&A department. Dealing with customers on the front line each day, the Billing Customer Service Representative uses problem solving skills to provide a best in class service to our customers. Working in a fast paced and dynamic department, the Billing Customer Service Representative provides timely and prompt attention to queries and calls in treating each delivery as if it is our only one.

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Future You gets more rewards

  • Competitive pay

  • Healthcare

  • Education Reimbursement Scheme

  • Comprehensive Training

  • Company Pension Scheme

  • Career Mobility and Growth

Benefits disclaimer

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

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German Billing Customer Service Representative

  • Full Time
  • Ballymount, Ireland, Ireland
  • Job ID: 066919

FUTURE YOU makes a lasting impact.

German-speaking Billing Customer Service Representative

We are UPS, the world's largest package delivery company and more than 500,000 UPSers face the logistical challenges of our time every day.

Future You is right at the heart of our business as German-speaking Billing Customer Service Representative. You will be responsible for answering customer questions regarding UPS invoices, taking requests for billing adjustments and processing them in a timely manner.

What you’ll get:

  • A competitive salary
  • Excellent benefits package including life assurance, UPS pension plan, health insurance and employee discounts
  • Industry-leading training and tuition reimbursement
  • First-class opportunities for career progression – thanks to our ‘promotion from within policy’
  • €800 for relocation

What you’ll do:

  • Answer calls and resolve queries about all things billing
  • Maintain a daily average ASA (Average Speed of Answer) of 12 seconds
  • Resolve customer queries whilst on the call where possible
  • Assign a reference number to customers for every query logged
  • Educate customers and other departments of their errors to reduce queries
  • Fill our paperwork and daily reports
  • Provide feedback to customers on the resolution or non-resolution of their query        

What you’ll need:

  • Fluency in Germanand English – both written and spoken would be an advantage
  • Efficiency and logical thinking
  • Good numerical skills
  • A leaving certificate or equivalent qualification
  • Experience in a similar work environment would be an advantage
  • Excellent MS Office skills

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

A bit about a big business

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories worldwide. 

Qualifications Required

  • Fluency in German & English in both verbal and written
  • Previous computer experience required
  • Customer centric attitude required
  • Works well as part of a team

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