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Global Business Services
Global Business Services (GBS) provides support to customers via phone or email. This department handles technology assistance calls from customers and UPSers. The GBS department performs a strategic and impactful role by implementing technological processes that move the organization toward the goals of a harmonized customer experience.
Billing Customer Service Representative
Join our talented team of problem solvers in our First Call Resolution department. Their aim: to close customer queries on first contact. You'll act as a customer liaison, provide billing and services information, and resolve any emerging problems accurately and efficiently. We strive to provide best-in-class service to our customers all over Europe!
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Enterprise & Country Credit Collections
As an Enterprise credit controller, you'll use strong critical thinking and problem-solving skills to ensure positive company cashflow. Strong relationship-building skills with our Enterprise customers will establish you as a key player to maximize revenue and mitigate credit risk. Here, you will play a pivotal role in liaising with other internal departments such as Billing, Sales, and Marketing, to drive issues to resolution.
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Preferred Customer Associate
Here, you'll educate customers on UPS products and provides best-in-class service to our Tier 1 customers. PCA agents work with and produce customer-centric reports and handle all inbound queries with strict adherence to the service level agreements. You'll help UPS to keep our most important customers by providing an excellent level of customer service and problem resolution.
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