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Future you takes on the biggest global challenges.

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Global Business Services

Global Business Services (GBS) provides support to customers via phone or email. This department handles technology assistance calls from customers and UPSers. The GBS department performs a strategic and impactful role by implementing technological processes that move the organization toward the goals of a harmonized customer experience.

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Billing Customer Service Representative

Join our talented team of problem solvers in our First Call Resolution department. Our aim is to close customer queries on first contact. Future You acts as a customer liaison, providing billing and services information, and resolving any emerging problems accurately and efficiently. We strive to provide a best in class service to our customers all over Europe!

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Enterprise & Country Credit Collections

As an Enterprise credit controller, future you uses strong critical thinking and problem-solving skills, to ensure positive company cashflow. Strong relationship building skills with our Enterprise customer will establish you as a key player to maximize revenue and mitigate credit risk. Future you will play a pivotal role in liaising with other internal department such as billing, sales and marketing to drive open issues to resolution for your customer.

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Preferred Customer Associate

Future You educates customers on UPS products and provides a ''Best in Class'' service to our tier 1 customers. PCA agents work with and produce customer centric reports and handle all inbound queries which strict adherence to the service level agreements. Future You helps UPS to keep their most important customers by providing an excellent level of customer service and problem resolution.

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Religious Accommodation Questions

If you still have questions after reviewing the FAQ’s, please contact us at hrcompliance@ups.com.